Returns, Refunds & Cancellation Policy

Returns & exchanges

If you are not happy with your purchase, you may request a return or size exchange within [PLACEHOLDER: 7] days of delivery.

• Items must be unused, unwashed, with original tags and packaging.
• Innerwear, socks and items marked “non-returnable” cannot be returned for hygiene reasons. [PLACEHOLDER: edit as applicable]
• To start a return, email support@nilaproductsindia.com with your order ID and photos of the product.

Damaged or wrong items

If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with photos/unboxing video and we will arrange a replacement or full refund at no extra cost.

Refunds

• Once we receive and inspect the returned item, refunds are approved within [PLACEHOLDER: 2–3] business days.
• Prepaid orders are refunded to the original payment method (UPI/card/netbanking) via Razorpay. Banks usually take 5–7 business days to credit the amount.
• Original shipping charges [PLACEHOLDER: are / are not] refundable.

Cancellations

You can cancel your order before it is dispatched by contacting us. Prepaid cancellations are refunded in full to the original payment method. Orders already shipped cannot be cancelled but can be returned as per this policy.

Contact

Nila products, site No.22, Magilnagar,pongupalayam post , kalampalayam,. Email: support@nilaproductsindia.com, Phone: +919894992118.